"PAU were fantastic"

About: University Hospital Of North Durham

I rang the PAU this morning as I was concerned that I hadn't felt my baby move for a while. The person on the phone was really friendly and told me to go straight to the unit, which I did. I was seen really quickly by a lovely midwife who really put me at ease. They found my baby's heartbeat and gave me reasons as to why I might not have felt her move. The midwife really reassured me and most importantly made me feel like I wasn't wasting anyone's time. They said they were there 24/7 if I should have any more concerns. Im really grateful for everything that was done this morning, thankyou.

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Response from University Hospital Of North Durham

Dear Louise

Thank you for providing feedback on your vist to the PAU this morning.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron and Head of Service to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful