"MRI Scan BGH - Staff were brilliant"

About: Burnley General Hospital

I accompanied my very anxious mum to her MRI scan yesterday 10/11/2015 at BGH main X-ray. Despite her previous fear of enclosed x-ray scans (at a different hospital) the staff were welcoming from the minute we attended to the moment we left.

We were seen on time for her appointment and the basic procedure was explained simply with reassurance also given to my mum. She was offered the opportunity for me to accompany her during her scan which was very reassuring for her.

We would like to thank the staff on duty at the time for their help and patience. She feels she would be quite able to manage this procedure again (should the need arise) which previously she would have worried about. Thank you very much.

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Response from Burnley General Hospital

Many thanks for your feedback regarding your Mums recent experience of MRI scan at Burnley general hospital and thank you for taking the time to do so.

Your comments will be forwarded to the team who will be delighted to hear that your experience was so positive as we always strive to deliver safe, personal and effective care.

We are really keen to hear about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and services.

If you would like to share your story with us please contact me Helen Ritchie on 01254 734471 or alternatively you can email me at Helen.ritchie@elht.nhs.uk

Many thanks again for commenting

Helen Ritchie, Senior patient experience facilitator

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