"Excellent care all round!"

About: Croydon University Hospital

I went to A&E recently due to a flare of Ulcerative Colitis (Inflammatory Bowel Disease). I was seen by a nurse then two doctors fairly quickly (one was a specialist in Gastroenterology) and admitted to the Acute Medical Unit (AMU).

The care I received by all of the medical team was excellent. Throughout my stay, I felt that I was treated as an individual, and had the opportunity to discuss my condition with the doctors and the Inflammatory Bowel Disease Nurse Specialist. This made me feel less anxious. Also, I was relieved that my condition was being dealt with drugs that made me feel better.

Additionally, I was impressed with the support staff - from healthcare assistants to porters etc. All of them provided a friendly, professional service.

I have been a patient of this hospital for many years, and have always received high quality care from the medical staff in Rheumatology, Ophthalmology, Gynaecology and now Gastroenterology.

I will always be grateful to the doctors whom have treated me at this hospital.

Thank you all!

Story from NHS Choices

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Response from Croydon University Hospital

Dear Anonymous

Thank you for taking the time to let us know of your experience. I am very pleased that we were able to look after you well and I will ensure that your kind words are passed on to the teams involved in your care, as it is always nice to receive a compliment.

Kind regards

Graham Richardson Deputy Manager, PALS and Complaints

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