"Superb help from NHS111 and Paramedics in Dorset"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust / NHS 111

(as a relative),

On yesterday my wife sat on the edge of the bed with cramp in her leg and fainted, thereby falling to the floor and banging her head on our wardrobe. I lifted her to a sitting position but she "dropped off" twice and I had to bring her round.

We decided to call 111 and spoke to Sarah who thoroughly, carefully and caringly went through what had happened and the consequences of it. She referred to a clinician throughout and paramedics were called. Main concern was the pain in her head.

Duncan made a follow up call and paramedics Nicky and Lara arrived 20 minutes later in their ambulance. They could nor have been more professional, thorough in their checks or caring before deciding no visit to hospital was necessary as long as I stayed with her and there was no change in her condition.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Kan

Thank you for taking the time to share your story with us. I hope your wife is feeling better after her fall.

It is very rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your wife's care, however to do so we will need some specific information. If you are happy to do so, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 459 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.


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