"Emergency department visit"

About: East Surrey Hospital / Accident and emergency

(as the patient),

I was taken to A&E recently by ambulance as I had passed out and also had had a nasty fall in the morning. Very high blood pressure and pain in back and shoulder. Luckily I didn't have to wait long before I was taken to a cubicle. The department was very busy and yes, I had to wait between various tests but I could not fault the staff for their care. We eventually got home at 7 am on Saturday but I felt assured that everything had been checked thoroughly and I had had a full MOT!

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Roley,

Thank you for feedback. It is good to hear that you felt your treament in our emergency depatment was thorough and that our staff cared for you well. I will pass your comments on to the team in the department.

With best wishes,

Cathy White

Patient experience team

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