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Care Opinion

Endoscopy

Posted By Mr J

"Endoscopy"

About: University Hospital Wishaw / Endoscopy

(as the patient),

I attended the endoscopy department for the first time yesterday and was extremely impressed from the moment I arrived to the moment I left. The reception staff were friendly and the admission nurse, Sharon, was lovely and talked me through the process and answered any questions that I had. Tracy, the nurse who discharged me talked me through the procedure that had taken place and what would happen next. I was well informed throughout my visit. The department was very busy and the staff took the time to attend to each patients needs. It is an extremely well run department.

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Responses

Response from Ruth Thompson, Chief of Nursing Services, Monklands Hospital, NHS Lanarkshire 8 years ago
Ruth Thompson
Chief of Nursing Services, Monklands Hospital,
NHS Lanarkshire

Submitted on 12/11/2015 at 17:16
Published on Care Opinion at 17:19

picture of Ruth Thompson

Dear Mr J

Thank you for taking the time to post your Patient Opinion of the Endoscopy Unit at Monklands Hospital.

The staff recognise that having a procedure undertaken can be a very anxious time for patients and the importance of ensuring patients are well informed to reduce stress levels and aid recovery.

I will certainly feedback your comments to the team.

Kindest regards

Ruth

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Update posted by Mr J (the patient)

I attended Wishaw General Endoscopy unit , not Monklands as posted

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