"the clinic was runnning late ..."

About: Hertford County Hospital

(as the patient),

What could be improved

the clinic was runnning late ( 2 hours in the end ), neither the nurse nor the receptionist could be bothered to tell the waiting patients or apologise.

Anything else?

Having waited 2 hours I was seen in an extremely brusque manner by the specialist lasting approx 2 mins.

Story from NHS Choices

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Response from Hertford County Hospital

Your comments, although it would appear made back in June, have just been notified to us by the NHS Choices system. While there is little that we can say or do to rectify the problem you encountered at Hertford County - other than to say that we're sorry for your poor experience - we would encourage anyone who has a similar experience to raise the issue with the nurse in charge of the clinic. It's not right that patients are made to wait like this in our clinics - our staff are expected to explain what's happened and why.

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