"Made to wait too long for what could have been..."

About: Weston General Hospital

Went into a and e after being referred urgently from my GP with suspected ectopic pregnancy when I finally got to see a doctor it had already been an hour. There was no sense of urgency and the doctor stated that I should have had my vitals checked and had bloods taken by a nurse, but no one had seen me prior. The doctor took bloods and then stated I needed a scan, which took four hours and I was in a great deal of pain. I wasn't offered pain relief or checked in at all before being called for the scan. After the scan I had to wait a further hour for my doctor to discuss the results. Disgusting I have to wait so long when worried and feeling terrible over five hours on what I was told was a serious case and to insists on being seen quickly by my go. I also witnessed several nurses/ dark blue uniforms? on their phones on fb and completely ignoring their patients outside the scan room. The nurse couldn't even understand the porter. When working in such a demanding and potentially life or death area of the hospital you should at least be able to speak English. A joke overall really!

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Response from Weston General Hospital


Many thanks for your comments. We are very sorry that you did not have a good experience with us and we have passed on your comments to our A & E Department so they can look into these issues. If you would like to discuss this further, can we ask you please to contact our Patient Advice and Liaison Service (PALS) on 01934 647216 or email them wnt-tr.pals@nhs.net and they will be happy to help you.

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