"12hour wait for concussion unacceptable"

About: York Hospital

Arrived at 10.50pm - advised that earliest time to be seen by a doctor would be 10.50am the following day.

Nurse triaged twice, they were concerned, but overwhelmed by numbers and could do nothing.

At 3am we decided that this unpleasant environment was not the best location for someone to recover from concussion. We were encouraged not to leave, but felt we had no choice.

Can't blame the staff, management and funders are making the wrong choices.

Just appalling.

Story from NHS Choices

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Response from York Hospital

Thank you very much for your posting.

Your comments have been passed to the teams concerned.

Our aim is to provide a high standard of service which reflects the needs of patients.

Your comments on how we might improve things have also been passed to the relevant management teams

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful