"The speed with which I was dealt ..."

About: University College Hospital

(as the patient),

What I liked

The speed with which I was dealt with upon admission.

I ended up being admitted with strange abdominal pains following a couple of trips to A&E. Taken up to a ward to take blood to check for infection (other tests came back inconclusive), it was discovered there was a problem. By 9am the next morning I was in surgery and evidence of a ruptured cyst and inflammed appendix was found.

Post-operative care was brilliant and the doctors and nurses did a great job of reassuring me as well as dealing with my multitude of visiting friends. They made a really scary process very professional and supportive!

What could be improved

My test results were lost twice in A&E, which was a little frustrating.

Anything else?

I've chosen to come back to UCH to see a specialist in December because of my experience in May - staff made a really good impression and have been superbly helpful all the way along.

Story from NHS Choices

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Response from University College Hospital

Mr/Ms McKenzie, it is always nice to get positive feedback. We are pleased to know that you had a good experience at UCH and have chose to return to UCH for other treatment. It is disappointing that you results were lost.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful