"My care was good and the hospital was very clean"

I was sent to East Surrey by my GP by ambulance with chest pain in mid-October. I was seen immediately, put in a bay opposite the desk and had all the appropriate tests.

My care was good and the hospital was very clean. I have worked in a hospital environment for over 20 years and my only negative comment is that there seemed to be a lack of leadership and direction. One nurse was working all the time attending to patients. Whereas a colleague appeared to do nothing other than wander aimlessly and chat. I was in the ward for many hours and did not see them do anything! I was given some water and asked if I wanted anything but I was not in need of care and this was sufficient.

I am sure someone must have been in charge there but it was not obvious. My only recent experience of A&E is watching it on the television, but there it seems everyone knows their responsibilities and there is someone coordinating care. I was subsequently moved to the Acute Medical Ward which was excellent.