"What is happening at the Western General?"

About: Western General Hospital / General Medicine

(as the patient),

Had a barrage of tests yesterday and had to give samples of blood and lie down on a bed for a blood pressure measurement and the sheet was ripped. Apart from the obvious hygiene this is more third world standards than first world. I must say the staff from consultant downwards were fantastic and as a person who has much criticism of this hospital this is welcome praise.

Torn sheet

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear MrFraggle,

Thank you taking the time to share your positive experience when you were at the Western General Hospital last week and have passed on your compliments to the staff.

I would like to apologise for the ripped sheet as this is not the standard that we aim for and I have passed this onto the team for their action.

Thank you again for sharing your experience.

Kind regards

Jeannette Morrison

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful