"Really pleased with the service received"

About: Birmingham Dental Hospital

Attended on 28 October 15 for assessment and 29 October 15 for tooth extraction under general anaesthetic for my almost 2 year old son who broke a tooth when he fell on our drive. All the staff were pleasant, treated us with respect and I found them compassionate as well. They were patient with my little boy who wasn't terribly keen to open his mouth, explained thoroughly our options, the risks and how the procedure would take place. On the day of the operation, we were greeted by the dentist who was to perform the extraction, on time. My little boy got to handle the mask that would go on his face, and was given lots of stickers. I felt like we were treated as individuals. I had plenty of opportunities to ask questions as well.

The building is very tired, but I understand a well deserved move is on the cards.

Such a shame that we had to wait a month since the referral from our local dentist but I appreciate this has little to do with the dental hospital itself. Probably more than there is lots of demand and not enough staff/funding.

Story from NHS Choices

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Response from Birmingham Dental Hospital

Dear Emilie

Thank you for your feedback about your recent visit to Birmingham Dental Hospital.

It is as important for clinical teams to hear when things go well for patients as well as when things could have been better.

I hope your little boy recovers quickly from his extraction and that his experience at the hospital will mean that he is happy enough to go regualrly to his own dentist in the future .

Kind regards

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare Trust

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