"Delays but all else good in ENT"

About: The Tunbridge Wells Hospital

Had an appointment on 6 November with the doctor at 4.15pm after less than 18 week wait. Transport to and from the hospital is slightly limited from Tonbridge so need a taxi, car or wait up to 30mins for the bus which is reasonably priced. Impressively new looking hospital with typical modern facilities. Signage slightly confusing for OPD as can either scan your letter or book in at main reception. Scanning worked fine though and good to have an electronic update screen showing who called through and any delays. Wait was 45mins extra though. No buzzers for people to get a coffee elsewhere while they wait although there are some screens in corridors showing when you're called through. Sub wait was also fine with water facilities but only a sprigel on the counter, no foam antibac dispensers. Consultant was very good getting a full history of the nose problem and going through a full examination inc a scope (which took watford 3 appts to do). Booked scan and given prescription in mean time. All staff were welcoming. These are my personal views and not of my employer.

Story from NHS Choices

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Response from The Tunbridge Wells Hospital

Thank you for taking the time to write a review about your experiences when attending for an ENT appointment at Tunbridge Wells Hospital. Your suggestions regarding the signage, buzzers and antibac dispensers will be passed on to the facilities department for consideration but we are pleased that you found the Consultant and staff to be welcoming and thorough. With kind regards the PALS team

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