"Some staff great some awful"

About: Norfolk & Norwich University Hospital

I had quite a terrible experience with certain night staff, they really didn't seem to care how ill you were, neglected my catheter which nearly cost me a burst bladder are major surgery already, resulting in a further 3 weeks of wearing a catheter.

Day time staff seemed much nicer, with several very consider staff who went that extra mile to see you were ok. One was remarkable! All credit to them.

Story from NHS Choices

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry to hear about the care you received from the night service at our hospital. If you would like to get in touch with more details we will be able to investigate in more detail. Please contact our Patient Advice and Liaison Service on pals@nnuh.nhs.uk

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