"X-ray department sucks!"

About: Sittingbourne Memorial Hospital

I have tried phoning 01795 418300 on three occasions. On the 05 Nov 2015, I was redirected to the X-ray department and was put on hold for more than 10 minutes. No one picked up the phone. I phoned in again today (09 Nov 2015) twice; first was 5 minutes waiting so I put down and redialled. I was assured that I was next in queue so I held the line. I was placed on hold for 27 minutes until they have disconnected the line. No one answered the phone!

I wonder if those people who work there are asleep or just plain deaf?

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Sittingbourne Memorial Hospital


Sorry to hear of your experience.

However the Radiology staff based at Sittingbourne Memorial Hospital are actually employed by Medway NHS Foundation Trust so we suggest that you refer your experience to them.

You can contact their PALS team between 9am and 5pm Monday to Friday, by telephone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk.


Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807

Email: kcht.cct@nhs.net

Website: www.kentcht.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful