"Urgent care and A&E doctors very rude"

About: Leicester Royal Infirmary

Went in today as I dislocated my ankle earlier on in the day. I've had dislocations before and NHS staff have always been helpful and kind about the situation. However, today when I went in to urgent care to get it checked to make sure it wasn't badly damaged, I was told by the doctor it was only sprained even though I explained I had felt my ankle dislocate and then return to its usual position as witnessed by many others who had been playing netball with me when the injury occurred. The doctor sent me away and told me to take pain relief including ibuprofen which I am not allowed to take due to my asthma. Once I left their room I was left to try and get home with no help even though I was unable to put wait on that ankle.

A very lovely nurse then saw me and asked if I was okay and if there was anything I could do and I told the nurse I thought I should get a second opinion which they agreed with and got me seen straight away (I didn't catch their name but they were so kind and caring I had to comment on it).

I was then sent to minors where I was seen by a nurse practitioner where again I was told I was lying and it was very unlikely that my ankle had dislocated and gone back in of its own accord. I them explained this is something I deal with on a regular basis as I have weak joints but they did not acknowledge this as there was no definitive diagnosis for it.

They then sent me to X-Ray where I was seen by a radiologist who, like the nurse in urgent care, was really caring and respectful, listening to what I had to say without shooting me down and telling me things were very unlikely. I was then sent back to minors where the nurse practitioner told me nothing was broken but it was likely that I had torn the ligaments in my ankle and that I was not allowed to weight bare on my ankle for at least a week. However they did not offer me crutches to help me get around (I'm a uni student so don't own a car and have to walk everywhere) and when I questioned this they told me I was not going to be given then and would have to partially weight bare, going against everything they had just told me.

I have never had an issues with the NHS and I feel so lucky to live in a country where the service is provided, I just feel I was treated like I was wasting everyone's time and as someone with anxiety and who wishes to work within the NHS as a pedeatric doctor I felt really let down by the service provided. I just hope it doesn't happen to someone who is serverely ill and feels they no longer trust the service.

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Response from Leicester Royal Infirmary

Dear Reviewer,

We are happy to hear about the care provided to you by the nurse and radiologist and we will pass on those comments to their teams. We are, however, sorry to hear about your concerns relating to not feeling listened to. If you would like us to investigate the matter further please send your details (Name and address) to Ffion.Davies@uhl-tr.nhs.uk

Kind regards,

Ffion Davies


Leicester’s Hospitals

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