"Lost file"

About: Royal Bolton Hospital

In a more litigious society like the USA you would be in danger of being sued .

My wife(Valerie) is undergoing a course of treatment for AMD and whilst the treatment and consultations have been carried out well there have been 3 instances giving concern.

1) after a number of injections there was a delay in arranging an appointment and on examination the condition had worsened and staff admitted that the delay should not have occurred 2) on the 25th September a consultation was held with the doctor who was pleased with progress and made notes in the file and also showed the scans taken on a screen .

The doctor decided to have 3 more injections performed at 4 week intervals and he was to carry out a consultation after the second.

The dates for these events were quickly and efficiently arranged and on the 30th Sept the first injection was performed .

On 4 Nov my wife arrived for the second injection but the practitioner refused to carry this out because her file could not be found .

It became apparent during the following confusion that the injection carried out on the 30th Sept was performed without reference to notes as the file was lost at that stage .

A delay is now taking place in the treatment which is totally unacceptable and as the appointments were planned to miss a short holiday arranged for 14-21st Nov the delay could be substantial and the effects negative to say the least.

All of this in a computer driven age!!!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Bolton Hospital

We're very sorry to hear of your concerns and would like to look into them further. Please would you or your wife contact Chandra Brown, Interim Operational Business Manager for the Eye Unit, on 01204 390245 to discuss these issues. Thank you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful