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Anxious and unsupported

Story from nhs.uk

"Anxious and unsupported"

About: Hillingdon Hospital

I am pregnant with my first child. I went to my GP over 2 weeks ago who immediately referred me to Hillingdon Hospital antenatal. I was given a referral form from my GP with a 'telephone' appointment. No one bothered to call me so I called the antenatal department. A department who apparently has a waiting list of approximately 5 days according to their website. When I called I was spoken to rudely and told I shouldn't have called and I should just wait for a letter with an appointment from the hospital. I'm still waiting and each day I'm feeling more and more anxious. How long am I meant to wait?!

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Responses

Response from Hillingdon Hospital 8 years ago
Hillingdon Hospital

Submitted on 18/11/2015 at 17:16
Published on nhs.uk on 19/11/2015 at 01:30

Thank you for making the time to contact me regarding your referral. Unfortunately the ‘telephone appointment’ should not have been given to you by your GP, as this is a ‘virtual appointment’ informing the antenatal clinic that the GP has made a referral into the service. I’m sorry that the website informs that the wait time for an appointment is 5 days; I will update this information as we aim to give an appointment within 2 weeks.

There is no excuse for rudeness and for this I apologise. All antenatal staff have completed a customer care course so I’m disappointed that individuals are not practicing our Trust philosophy, which I’ll feed back to the team.

If you could contact me I will be able to check the reason why you have not received an appointment.

My contact details are:

Work: 01895 279 465

Mobile 07784 147012

Juliett Renaud

Antenatal and Community Midwifery Manager

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