About: Chesterfield Royal Hospital Chesterfield Royal Hospital Chesterfield S44 5BL
Posted via NHS Choices
I took my mum to the eye department of the hospital and thought the care she received was excellent, the staff were very kind, caring and explained everything.
There was just one comment and question that I would like to share. When we went to reception, mum was as usual and expected, asked her name, address and date of birth. She was then asked if she was married, we were both taken aback by this and as mum was widowed 3 years ago, it momentarily threw her and she didn't know what to say
Is this at all relevant and necessary? It did upset mum and she is 3 years on but what if someone was recently bereaved or separated?
I do want to emphasize that the care was really good but thought I would share this.