"Excellent paramedics"

About: Sidmouth Hospital South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I was severely assaulted in mid-October and do not know whether a passerby or the police who also attended called for the paramedics. The paramedics who attended, Andy and Gary, were very good, they could not have been better, they were wonderful. Andy and Gary treated me on the spot and then also took me to Sidmouth Hospital.

The treatment I received at Sidmouth was fantastic, I was seen immediately in a private room.

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Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear patient

Thank you for taking the time to post your comments surrounding your visit to Sidmouth hospital. I was sorry to hear of your attack, but very pleased to learn your were treated so well, with respect and dignity, at a time when you must have felt really shaken.

I have shared your very kind comments with the hospital matron where I know they will be warmly received. I do hope you are now fully recovered and wish you well for the future.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Plaid2381,

Thank you for taking the time to provide our service with feedback. I hope you are recovering well after what must have been a very traumatic experience.

It is always so very rewarding to hear stories of our staff delivering excellent care to patients when they need it most.

We would be very happy to share your comments with the Ambulance staff involved in your care. However, in order to do this we need a little more specific information. If you would like us to do this, may I ask you to contact our Patient Engagement team on either plaudits@swast.nhs.uk or 01392 453831 and a member of the team will help you further.

Thank you, again, for taking the time to share your story.


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