"Nurse was unsympathetic"

About: Knowsley NHS Walk-in Centre, Huyton

(as the patient),

I went out one day about two weeks ago although I was not feeling very well. Whilst I was out I had a dizzy spell and although I had made an appointment to see my GP because of the dizziness I was persuaded by a friend to go to the Huyton walk-in-centre. My appointment with the GP was not for a couple of days and my friend was concerned at how I was feeling with the dizziness so we went to the walk in centre.

I asked the receptionist not to keep me waiting too long as I felt so really unwell. I was triaged initially and then seen by a nurse who said I was fine and that it was just a virus. At the time I was so sweaty and I felt as though the sweat was also causing me to smell – I just wanted to get home and wash and change my clothes even though I felt weak and light headed.

I asked if she could give me antibiotics but she insisted that it was a virus and could not give me antibiotics. She left me in a cubicle, I felt so cross that she was dismissing my symptoms as a virus I just walked out. I then collapsed outside where my friend thought I should be taken to the hospital but I just wanted to get a taxi and get home.

My GP made a home visit to see me as I was really not well enough to get to the surgery. In 55 years I have never had a home visit from the doctor, I have looked after myself and have worked hard for everything. I know my body and knew I was unwell, the nurse at the walk in centre should not have been so unsympathetic. My GP said I was very ill and needed help immediately. I’ve now been on antibiotics for a week and am feeling better.

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Response from Jacqui Sellek, PALS Coordinator, 5 Boroughs Partnership NHS Trust

Dear Blue460

Thank you for your comments. We are very sorry to hear that you are not satisfied with the service you received. We would welcome the opportunity of discussing your concerns and offer our support should you wish us to take the matter forward on your behalf.

The Patient Advice & Liaison Service (PALS) can be contacted on 01925 664014. We will be pleased to support you in any way we can.

With kind regards
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