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Treatment in Hearing Aid dept.

Story from nhs.uk

"Treatment in Hearing Aid dept."

About: Lister Hospital

I am very impressed with the speed and efficiency I encountered in the above clinic when I had attended the 'walk-in' clinic to have my hearing aid re-tubed this week.

Afterwards my partner and I had a coffee in the nearby COSTA coffee cafe.

The queue in there was enormous with one person serving and run off her feet.

I would like you to pass on what a sterling job they were doing.

We both felt that they should have more help serving and wonder if you could possibly look into this situation.

They were uncomplaining and very efficiently carrying out her job as best they could under the circumstances.

There were other staff there in the kitchen and making the coffee but everything else was being done by them. Tables needed to be cleared too.

I wonder what happened to the volunteers who used to work in these cafes? Costa seem to be everywhere now!

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Responses

Response from Lister Hospital 8 years ago
Lister Hospital

Submitted on 05/11/2015 at 17:55
Published on nhs.uk on 06/11/2015 at 01:31

Many thanks for your feedback - we'll let our audiology team colleagues know how much you appreciated their care.

On the cafe front, although the branding is from Costa the staff are from the Trust's own catering team.

Indeed the team has operated the cafe for many years now - it has never been run by volunteers.

The interesting thing is that since Costa became involved - their investment is in the branding and licence to sell their coffee - the queues have grown significantly.

It's essentially the same cafe - just looks nicer.

The power of the brand we guess!

But branding or not, the cafe still needs to be managed well and we will share your observations with the catering team as well.

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