"The staff were kind, efficient and acted very quickly"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / Respiratory medicine

(as the patient),

I was taken by ambulance to East Surrey into a/e. The team that saw me immediately were wonderful. My first time ever time in hospital as a patient. I had breathing difficulties and felt dreadful. The staff were kind, efficient and acted very quickly. Canula put in place, painless. Blood taken, painless. X ray done, all in A/E.

2 hours later, I was on the AMU and once again treated with kindness, respect and reassurance. Everyone from the nurses, doctors and the catering staff were amazing.

2 nights on that unit, then on to Tilgate Ward, once again, met by an amazing team of Angels, settled me in very quickly. I can't praise these nurses enough. They are truly the best.

Most of the other people on the ward were very eldery and had serious respiritory problems, but these nurses showed them such kindness, patience and were so professional, and this was constant, whichever shift came on, all of the staff where the same, this includes the catering staff and the people who constantly cleaned the wards, toilets corridors etc. Everywhere was spotless. All I can say is a huge thank you to you all. I was diagnosed with pneumonia, it was very scary but the staff all made me feel safe and reassured x

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Surrey and Sussex Healthcare NHS Trust

Dear Redken,

Thank you very much for your comments, it is great to receive such positive feedback about a number of clinical areas. I will share this with the teams and I am sure this will provide them with ongoing motivation to continue to provide high quality across all aspects of a service.

I hope you are recovering well.

With best wishes,

Nicola Shopland

Divisional Chief Nurse, Medicine

  • Redken thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by Redken (the patient)

Thankyou for your response , i am recovering now , and just to reiterate , without your wonderful staff this horrible illness would have been so different.