"Rude staff Phlebotomy department"

About: William Harvey Hospital (Ashford) William Harvey Hospital (Ashford) Ashford TN24 0LZ

Posted via nhs.uk 10 years ago

I visited this department to day and the 2 phlebotomists that were there were very unfriendly. The phlebotomist said "Give me your name and date of birth", it always pays to say please or say it in a friendly manner, after they took the blood they said "done". I know this must be a boring tedious job but sometimes it helps and makes the job better if you are pleasent to patients.

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William Harvey Hospital (Ashford)

Submitted on 05/11/2015 at 17:28

Published on nhs.uk on 06/11/2015 at 01:31

As you say, 'please' is such an important word and being pleasant to patients costs nothing - I am so sorry you had this experience.
We will provide some Customer Service Training in the near future.
Thank you for bringing this to our attention.
PS I hope the results from the blood test are OK.

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