"Car parking"

About: Royal Stoke University Hospital

parking is bad in most hospitals but stoke hospital is very bad I had an appointment at a time in the afternoon when there is visiting hours and I was driving around the car parks for 43 minuets trying to find a space to park with doing this I could not park my car and was late for my appointment so I had to go home and ring up to explain my missed appointment to the so called department to say I wont be able to make it. the so called security are a waste of time there speaking to people is very rude things like cant park there mate or dunna park there they are olso scruffy some havnt had a shave there uniforms could do with a wash dirty shoes some in trainers there yellow coats look like they have been working in the garage department. The outside should represent the inside of a hospital please please take a look at this and the way they speak to people should be sir or madam or miss and not mate and the one I got was hey you they should stop chatting up some woman and do there jobs. sorry for moaning but you are a good hospital and you doctors and nurses work so hard for not enough pay and long hours keep up the good work (minister) graham barnett

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Response from University Hospitals of North Midlands

Dear "Anonymous"

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes