I'm currently 4 days post procedure of a microdiscetomy. I have no complaints of the procedure or consultant as this was brilliant. My problem is after surgery I had to ask for water as non was left available in my room. I then had to wait over an hour after buzzing to receive help to use the bathroom. The following day I overheard staff referring to me as the nhs patient (which is true I was an nhs patient) but all patients wether nhs or private should receive equal treatment regardless in my eyes. I was given a back brace which I have to wear whilst walking and sitting for up to 6 weeks after the procedure which was to small for me which the physio themselves said and a nurse but said it was the largest size they had in. I was still rather out of it when staff told me of my medication and how to use the injections I have to do at home so could not remember and when a family member later asked for advice when I was discharged they were told they could not help as my files had been logged away. I did not feel right or ready to go home the following day as it was late evening I came round from the procedure and was discharged early lunch the following day, when I expressed this to a member of staff I was told another patient who'd had the same procedure the same day as myself was being discharged so so could I. Also this day I was only offered a sandwich for lunch nothing else even though I hadn't had a proper meal for almost 48hours. When discharged I again asked about the back brace I have to wear and with it being to small what would be happening about getting a larger one I was told they had not been informed so would need to wait until Monday to call the physio department to sort it out. On the same day as being discharged I ended up in NEMS and from them sent to a and e with severe pains raised temp sickness and was told in there opinion I was discharged to early. Following this I still called the woodthorpe physio department and asked about sorting out a larger sized back brace as already I had gone 3 days without wearing one when I should be to be asked if the reason I needed to wear one is because of my weight which I find quite insulting as I know myself I'm overweight but I'm certainly not the largest person out there being a size 18/20 and that they weren't sure they could get a larger size but someone would soon get back to me. I'm still waiting on that phone call. And still unable to wear a back brace to aid my recovery.

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Response from Nottingham Woodthorpe Hospital

We are sorry to hear that on this occasion your experience at Woodthorpe Hospital did not meet your expectations. We would like to hear from you personally to discuss the concerns raised and therefore invite you to contact the hospital in writing. We aim to improve our services by using all of our patient feedback to inform our quality of care.

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