"WARD 24"

About: The James Cook University Hospital

Treated with care, dignity and humour.

Staff often doing mundane repetitive work and often faced with worried patient who were out of their comfort zone and asking inane questions were treated as if nothing was to much trouble and as if your care was very important.

I enjoy watching management working and I was impressed how things were run on ward 24, especially discharge.

I'm retired now, but worked in Social Services for over 10 years and Iv'e seen some NHS disasters in this time, James Cook is not one of them.

Thank You

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Response from The James Cook University Hospital

Good morning Mr Bell

Thank you for your feedback in which you praise staff for the care and treatment you received during your stay at The James Cook University Hospital.

It is always pleasing to receive words of thanks and I very much appreciate you taking the time to contact us.

I shall certainly forward your kind words to the staff involved, who I am sure will be very pleased to read them.

With best wishes

Yours sincerely

Miss Barbara Bellamy

IG & Patient Safety Advisor

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