"Outragious behaviour from hospital staff"

About: Royal Hospital For Neuro-disability

A close relative was moved to the Putney Rehabilitation Hospital from Northwick Park hospital who were absolutely wonderful in their care and professionalism.

My first visit with the children to see their mother in Putney had to be cut short because it was like entering an asylum. There were three patients screaming out 'Help Me' at the top of their lungs the whole time we were there. This was very disturbing for the children and myself.

My relatives husband planned an afternoon out of the hospital to take his wife to a restaurant for lunch and a walk by the river. They were not only followed by two nurses from this unit at Putney but these nurses even went into the restaurant sitting behind them while they had their meal and continued to follow them on their walk by the river.

I have since visited the hospital with the husband who asked the staff in my presence to provide details of the medication his wife was being administered by the hospital only to be refused that information. He was told it had to be in writing which we did immediately and I asked that the information be provided the next day for the husband and was told that may not be possible. I have never in my experience come across such atrocious behaviour from any medical professionals in my life before and would highly recommend you do not put your relative in the care of the Putney Nuero Rehabilitation Hospital under any circumstances unless you really don't care for them at all.

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Response from Royal Hospital For Neuro-disability

We take all feedback very seriously and have a policy and process in place to proactively manage issues, ensuring we can appropriately respond and learn. For more information about this please ask on the ward or alternatively you can download a leaflet which talks through the most effective ways to raise issues (http://www.rhn.org.uk/patients-residents-visitors/feedback-suggestions.htm)

In addition, any concerns can be raised with the Patient Safety and Experience Officer who can be reached on 020 8780 4500 ext. 5264.

The RHN is a not-for-profit organisation and, as part of our mission and values, we aim to deliver excellence through personal responsibility. It is difficult though to address individual issues without them being raised directly. If you would like to discuss the matter further, we would welcome the opportunity to speak with you about it.

Best wishes

Royal Hospital for Neuro-disability

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