"Out Of Hours GP"

About: Queen's Hospital (Romford)

My husband and I phoned 111 after my 4 yr old Autistic son came out in a rash that looked like measles. They made us an appointment in the out of hours clinic. My husband went in first and booked in and explained to the receptionist that my son was waiting in the car as he was autistic and got distressed waiting in the waiting room.

We didn't have to wait very long at all and the GP was brilliant. It was indeed measles he checked my son over he had an ear infection as well. He handled my son brilliantly as he was quite distressed. The GP then said if he had known he was autistic he would have seen him first. I just wanted to say thank you to that Doctor and receptionist as we usually have terrible experiences with Doctors and Nurses that don't understand Autism at all. They were brilliant and you put me and my husband at ease.

Story from NHS Choices

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Response from Queen's Hospital

It’s fantastic to hear about your experience when you visited Queen’s Hospital. It sounds like your son received all round great care and I am most certainly proud of our teams who delivered this to him, while also managing to put you and your husband at ease.

Thank you for taking the time to leave this feedback.

Yours sincerely Nadeem Moghal Medical Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful