This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Ultrasound appointment (Emergency)

Posted By local patient

"Ultrasound appointment (Emergency)"

About: Heartlands Hospital / General surgery

(as the patient),

I attended Birmingham Heartlands Ultrasound in Radiology on Saturday afternoon for an emergency appointment - I would like to give my thanks to the staff working that day, for making what was for me a stressful situation, so much easier.

All of the staff I met were so helpful and friendly, explained things very clearly to me, for which I am so grateful.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 10/11/2015 at 11:29
Published on Care Opinion at 12:41

Dear Local Patient

Thank you very much for your post regarding your experience at Birmingham Heartlands Hospital Radiology Department. I'm so pleased to read that you had a good experience, and that our staff were helpful, friendly and explained everything clearly to you which helped to reduce your stress.

I will ensure that your post is forwarded to Shazad Akram, Senior Radiographer for Ultrasound who will ensure that your comments are shared with all of the staff.

Thank you for taking the time to provide your comments, patient feedback is extremely important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Heartlands Hospital 8 years ago
Heartlands Hospital

Submitted on 12/11/2015 at 14:47
Published on nhs.uk on 14/11/2015 at 01:41

Dear Local Patient

Thank you very much for your post regarding your experience at Birmingham Heartlands Hospital Radiology Department. I'm so pleased to read that you had a good experience, and that our staff were helpful, friendly and explained everything clearly to you which helped to reduce your stress.

I will ensure that your post is forwarded to Shazad Akram, Senior Radiographer for Ultrasound who will ensure that your comments are shared with all of the staff.

Thank you for taking the time to provide your comments, patient feedback is extremely important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k