"Obfuscation, prevarifiaction & procrastination"

Daughter referred in October 2014. Given the run around with no access to appropriate professionals, no diagnosis and no treatment until she stopped eating and drinking and the Home Treatment Team got involved. First time seen by a Consultant for 20 years in July. 2015 and a diagnosis emerged. Further prevarication followed and now in November 2015 (yes one year later) 3 x 1 hour treatment sessions have taken place but now the latest coping strategy, which was not present at Referral a year ago, is substance abuse.

Every complaint generates another course in a another building and often in another town - 9 at the moment but no join up and no progress. Quite the reverse in fact.

This is an absolute disgrace and our only to choice appears to be to go public and shame them into appropriate action.

We have no idea, unlike say for surgery, who's in charge, we have no contact details or processes for the medical professionals, no idea what's going on and no involvement or attendance at team meetings. Frankly its a complete disgrace.

Wonderful 30 bed new building shortly to open with very expensive resin bonded natrarex style surfaced paths and roads. One only hoped the expenditure here is exceeded by improvements to services.

Go elsewere. Anywhere!

I've remained anonymous so as not to further degrade treatment (if that is indeed even possible)

Story from NHS Choices

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Response from Farnham Road Hospital

Thank you for your message. We're concerned to read your feedback and wanted to acknowledge that we have received it.

We are contacting the managers of the services we think you are referring to, and will give a fuller response once we have their input. However, in the meantime, we urge you to contact our Patient Advice and Liaison Service (PALS), who are able to raise issues/concerns on your behalf. The service is free and confidential, and your daughter's treatment will not be affected by any concerns that you raise. Please call them on 01372 216202/6203/6204 or email pals@sabp.nhs.uk.

We will be in touch again once we have followed up with the managers concerned.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful