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Care Opinion

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Story from nhs.uk

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About: Benfield Park Healthcare & Diagnostic Centre

(as a relative),

What I liked

nothing

What could be improved

More interaction with patients. The purpose of my father in law's stay was rehabilitation. Sitting around with a TV on could have been done at home in better more familiar surroundings. He has been @ Walkergate for a week without being assessed. I suggest that a manager from the New Primary Care Trust building next door pays a spot visit. My husband was in tears after seeing his father looking very confused & bewildered in such depressing surroundings. During his visit another patient was helped back from the day room to his ward. Shortly afterwards the same gentleman asked to visit the bathroom and one of the staff mutered"he could have asked before we brought him back"

Please urgently look at Walkergate and ask yourselves if you would like to be "cared for" there.

Anything else?

The ground is uneven in the outside sitting courtyard. Many, if not all, of the patients would have difficulty practising walking in this area without falling.

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Responses

Response from Benfield Park Healthcare & Diagnostic Centre 14 years ago
Benfield Park Healthcare & Diagnostic Centre

Submitted on 28/07/2009 at 08:58
Published on nhs.uk on 15/11/2009 at 20:50

Walkergate Hospital in Newcastle provides acute rehabilitation and nurse-led rehabilitation to patients referred predominantly from The Newcastle upon Tyne Hospitals NHS Foundation Trust.

We are very sorry to learn that your father in law’s care fell below the standard expected on this occasion and we have raised this with the staff on the rehabilitations wards.

Please be assured that we are continuously looking at ways of improving the ongoing rehabilitation that patients receive and are currently exploring ways of providing rehabilitation through different activities and interactions.

If any patients or relatives have concerns or queries about the care they are receiving we would very much appreciate it if this could be brought to the attention of the staff involved at the time so that we can learn from experiences and continuously improve. If you continue to have any concerns, please ask to speak to the matron or directorate manager.

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