"miss organised"

About: Chase Farm Hospital

The other day my wife had an appointment and I went with her because she doesn't speak English, they were meant to have an interpreter for my wife, when we went there was no interpreter even though it was highlighted in the forms my day was wasted.and the funny thing is calling me up today why didn't you turn up for you appointment i couldn't believe some people can blame other for there own mistake.

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Response from Chase Farm Hospital

Hi there, really sorry to hear that you had a poor experience with us. Please get in touch with our patient advice and liaison service on bcfpals@nhs.net so that they can advise you regarding future appointments and make sure that this doesn't happen again.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful