"Sent home as f1 doctor does not understand..."

About: Arrowe Park Hospital

I was rushed to a and e service excellent.

Them moved to surgical assessment ward, I was told couldn't have pain killers, as they had not got my notes from a and e , yet I was in serious pain.

I asked again and the staff were on change over.

A f1 doctor came to see me they said my bloods are fine and my x Ray was fine.

The doctor could see I was in a lot of pain, they informed me the consultant would not be in till Monday, basically the doctor though I should go home. The doctor was not interested in my letters from my professor from Manchester hospital in fact the doctor did not understand my unusual bleeding condition, the doctor was dismissive of this, and that I suffer from scar tissue.

I requested to speak to someone, a very nice kind nurse spoke to me they could see I was in pain,but due to the junior doctor being very rude and abrupt,I didn't want to stay.

The registrar was in surgery,so could not see me, I understand that they were very busy in theatre

I am now at home in a lot of pain and will wait to see my gp and STOMA nurse on Monday

This is most distressing and lack of understanding about my various conditions

Story from NHS Choices

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Response from Arrowe Park Hospital

We are very sorry to hear about the experience you had on the Surgical Assessment Unit, although we are grateful for your positive comment about the Emergency Department. We are committed to the provision of high quality care for all patients, however we realise that there may be times when we do not get things right.

We have recorded your comments about the Surgical Assessment Unit and shared your experience with senior management for the department. We record and monitor all feedback, positive and negative, about the experiences our patients have.

We would like to investigate your concerns in detail. If you would like us to do so, please ring the Patient Relations team on 0151 604 7660, email wih-tr.Patientrelations@nhs.net or in writing to Patient Relations team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Patient Relations team can discuss the best way that we can try to address your concerns.

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