"Good care experience"

About: Locala Community Partnerships CIC / Dental services Yorkshire Ambulance Service NHS Trust / NHS 111

(as the patient),

I contacted NHS 111 because I needed a dentist urgently as I had toothache, and hadn't been able to register with an NHS dentist locally. The service from NHS 111 was really good - I quickly received a call back from someone at the urgent dental care service, who arranged a convenient weekend appointment for me, which took place within 2 days of my call. I was contacted by phone to confirm the appointment the day before, which I thought served as a good reminder.

On arrival at the clinic at St John's Health Centre, the reception staff were very pleasant, explained what forms I needed to fill in, and gave me time to do so. I was then taken for my appointment immediately after handing back the forms. I was seen by a professional but approachable dentist, who listened to my problem and took the time to thoroughly check my teeth and administer treatment.

I was at the health centre for about 20mins, and everything went really smoothly. The dental clinic was local to me, I didn't have any problems parking, and all the rooms were very clean.

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Response from Jacqueline Taylor, Patient Relations Manager, Yorkshire Ambulance Service NHS Trust

Thank you for your feedback regarding the NHS 111 Service.

We welcome all types of feedback from our patients and their families and use this to inform the development of our services.

We are please you had a good experience of using the 111 service.

Kind Regards,

Jacqueline Taylor

Patient Relations Manager

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