"kept in the dark"

About: Queen Elizabeth Hospital (Birmingham)

My mum is currently on ward 303 and its impossible to ring and get through. She has been readmitted twice so far. She was sent home once at 8pm then had a phone call later that night saying they wanted her back in. She lives 1.30 hrs away. The next day i took her in. The following three days later and a driver turned up to pick her up from home. The last time she was discharged it was a complete nightmare. No care plan was in place and none of us knew what to do as regards the dialysis.

Anyway you can guess whats happened ....yes she has gone back in yet again. As i write this the phone is ringing the ward 01213713074 and it just keeps ringing , so far it has been 28 mins and no answer. ok the phone is now engaged .....its just so frustrating.

I don't do reviews but i'm getting very annoyed with this hospital and i have no choice but to now

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham.

We are very sorry to hear that you are having difficulty contacting the ward where your mum is currently an in-patient.

In the first instance may we give you the following telephone numbers to try and contact the ward – 0121-371-3070 or 3072. If you are still unsuccessful, can we suggest that you make direct contact with our Patient Advice and Liaison Service (PALS), as they may be able to contact the ward on your behalf. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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