"Rude Orthopaedics - Consultants Secretary"

About: Norfolk & Norwich University Hospital

Called the Consultant's Secretary (Orthopaedics) to enquire about an appointment. They were extremely rude and patronising, didn't want to listen to my enquiry etc and seemed in a desperate hurry to get off the phone. Its a good job I have seen the Consultant before because if thats how their secretary behaves towards their patients I would be worried that is how they would be. The secretary definately needs a lesson in communication skills. I work for the NHS and if I behaved that way it would be reported to my Line Manager.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry to hear that our staff member has been rude to you. If you would like to contact us confidentially and provide more information about the individual, we will take matters forward. Please get in touch at pals@nnuh.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful