"Deeply Dissapointed"

About: Princess of Wales Hospital

My partner visited the walk-in centre on Monday due to a bite on her leg. It looked like a spider bite to me, but the nurse/doctor that saw her fobbed her off with a "just take some anti-histamine.

Thursday night she is taken into hospital as her leg is infected and we are not sure how bad yet, due to a spider bite. The person who saw her did not even look intetested in what she was telling him. I am angered with the fact that this mis diagnosis has occurred due to someone not being bothered to get the whole story before making up their mind on the course of action

Story from NHS Choices

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Response from Princess of Wales Hospital

Dear Stephen

Sorry to hear that your partners experience at our Minor Injury Unit, based on the Princess of Wales Hospital site in Ely Cambridgeshire did not meet your expectations.

Patient feedback is extremely important to us so thank you for taking the time to get in touch.

I would greatly appreciate if you could spare a few moments to get back in touch, as I would like to look into your comments further.

Our PALS team can be contacted 08:30 – 17:30 Hours Monday to Friday.

Free phone: 0800 376 0775 / 01223 726 774 or e-mail: cpftpals@nhs.net

I look forward to hearing back from you.

Best wishes

Chris Hampson (Mr)

PALS & Public Engagement Co ordinator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful