"Terrible beginning...Happy Ending :)"

About: Royal Oldham Hospital

My surgeon referred me to get some tests done before I went in for my operation and sent me to Royal Oldham Hospital.

As I am not familiar with the area or the hospital I found it a bit tricky to navigate my way around. I walked up the main path for quite a while and found the entrance to A&E so decided to ask for directions.

As I walk in there are three staff members sat at the desks all talking to one another so I waited for them to finish their conversation only to be greeted with a dirty look and a "yes?". Feeling taken aback I decided to ignore their rudeness and kindly asked for directions to the building where I needed to go....I may as well have not bothered!

I got the rather useless and rude response of "If you come out of here and go right, there is a board...look on there!" Shocking and appalling attitude from someone dealing with members of the public, If they wants to carry on having a conversation without having to deal with the inconvenience of customer queries then she should quit!

Thanks to this uselessness and rudeness I was a bit bothered and annoyed at this point, In the end thanks to another member of staff I finally found where I needed to go. No thanks to the "pleasant" A&E receptionist!

But thankfully when I got to the haematology department the staff were an absolute delight! Couldn't have asked for better service. The nurse who did my bloods was very complimentary, very bubbly and very friendly. We had a laugh and they genuinely made me feel relaxed and at ease even if they were using my arm as a pin cushion *Joking*.

But all jokes aside, I would 10000% recommend the haematology department at Royal Oldham Hospital as they were all an absolute delight.

I would definitely look at re-evaluating who you have at your A&E reception desk representing your hospital. If they speak to everyone like that then you will have no happy patients and plenty of complaints. I know people have bad days but that is no excuse for rudeness....especially in an area where people need to see a friendly face.

So overall a terrible beginning thanks to that person, but a delightful ending thanks to all the staff at the haematology department!

Story from NHS Choices

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Response from Royal Oldham Hospital

Thank you for taking the time to leave your comments we strive to achieve a high standard of care for all patients in line with Trust Values. We will pass your comments onto the Department/ward.

Grateful Thanks

The Pennine Acute NHS Trust

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