"Neurology appt"

About: Queen's Hospital, Burton Upon Trent

Sent an appt, contacted the hospital as all previous appt had been at the Geoffrey Hodges facility and the one today was not.I was informed reception A was indeed at Geoffrey Hodges and to go to this site. It was only by chance did I check location of my appt following attending the coffee shop or I would have parked at the wrong site.

My appt was for a set time.I appreciate clinics are busy however there were signs up with consultant clinic operating that day with also time delay. None of the clinic had any delay written however I waited one hour, no one mentioned the clinic were running late, no apologied, and no details about the consultant not taking the clinic and who was the replacement given.

Outcome off appt not satisfactory perhaps due to not seeing the consultant so decisions not made as appropriate .I am a medical professional .

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen's Hospital, Burton Upon Trent

Dear Reviewer

Thank you for taking the time to post your comments regarding your Neurology outpatient appointment.

We are sorry to read of the difficulties experienced.

We will be more than happy to look into this further but will require further details.

If you wish for us to investigate, please contact the PALS office on 01283 593110, we are available between the hours of 9.00am-4.30pm, Monday-Friday.

However, in the meantime, we will share your feedback with the senior management for this service.

Many thanks

PALS Office

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful