"Shocking"

my wife was transferred to the

A+E department from home feeling unwell , took a while before she was seen by a nurse , paperwork details , eventually took her stats , eventually they decided to put a canula in and took bloods , eventually taken for a scan , nurses more intrested in where they were going out to over the weekend , just standing about and chatting , or playing about with paperwork when people were shouting for them or wanting pain relief .

no communication to patients at all , paramedics complaining that they had to queue with new patients as there was nowhere for them , except the corridor .

not bad for a brand new state of the art hospital ? said to my wife at 16.30 , after 6 hours in the

A+E department , you will see the doctor shortly as they will finish at 17.00 , low and behold the doctor appeared with a little bit of information and that she was staying in for two days .

well time rolled on again , at 18.30 , the sister visited to say my wife would be moving onto a ward .

i explained if everyone had worked as a team and sorted things earlier then we could have vacated the room earlier and some poor soul would not have to wait in a corridor , also indicated its a good job there was not a bus crash on the spine road as from what i have seen , this place could never cope ! walked out into the corridor , next thing i witnessed was the sister complaining to the nurses about the bed manager , they had vanished for quite a while so the sister sent sent a nurse to find the bed manager, no organization at all ! eventually at 19.10 moved onto a ward , should have been there hours earlier , if this is our future we are all doomed .

one of the core values in care is communication , to staff , doctors and families especially , they all need to go back and retrain in this value.

ratings dont do negatives , thats were my stars would go !