"ophthalmology"

In April 2015 I was referred to LRI ophthalmology department for eye surgery. After waiting several weeks I decided to ring and enquire when my operation might be. After making 9 phone calls to 0116 258 5930 I gave up and contacted the consultant by email. The next day I received a call giving me an appointment date in June. This appointment was cancelled 4 times and eventually took place on 8th July 2015.

Although the surgery I received was first class, the administration of this department is a dead loss. I have since made 3 more visits the eye clinic each one taking around 3hours which I find totally unacceptable.

Yours Mrs P Halford