"Very rude rheumatologist"

About: Cheltenham General Hospital

My daughter had an appointment as she has been feeling unwell.I visit rheumatology o a regular basis and have always been very happy.When you are ill and feeling low and in a lot of pain it would be nice for the consultant to be a little compassionate.My daughter was so distraught when she came out and immediately changed consultants.She is very hardy when ill and had waited a while for her appointment,I have noticed that if you are over 8 stone you get treated as nothing,and it is not always the reason for all of our illnesses

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Response from Cheltenham General Hospital

Hello there,

We're really sorry to hear about your daughter's experience in the rheumatology department. If you haven't already done so I would recommend speaking to our patient liaison (PALS) team who will be able to take a few more details and investigate further the issues you have raised. You can call PALS on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Many thanks for bringing this to our attention.

Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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