"Failure to inform us to make child nil by mouth..."

About: Darlington Memorial Hospital

After attending A&E for our 18 month old after a facial laceration, we were referred to Durham to an appointment with Plastics the next day at 10:30am for what we thought was going to involve the laceration being glued. Personally this in itself was disappointing because surely a facial laceration should be dealt with as soon as possible!

We then attended Durham the next day & asked if we had any paperwork, which we didn't. Then after a consultation with the plastics surgeon we were informed our son would need general anesthetic and stitches. However, we weren't infromed that this was a possibility and to keep him nil by mouth just incase. So, we are now waiting yet another 24 hours for our sons face to be stitched up. I am absolutely fuming that an 18 month old has been left with an open wound on the face for 48 hours with just a dressing over the top!

No doubt the scar that he will have will be worse than it would have been if he was seen to straight away!

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your experience with your child in A&E at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with the care they received on this occasion and we will make sure your feedback is passed to the Matron for the department and also the Plastics department.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful