"disgusted at the attitude of the audiologist"

About: Darlington Memorial Hospital

My daughter today had an appointment with the audiologist and I was disgusted with the remarks the audiologist said to my daughter. I know my daughter does not make up her headaches and lack of hearing on occasion, but for the audiologist to infer that my daughter is faking her symptoms just beggers belief. I will be making a formal complaint when we see the consultant, this person does not know the history of my daughters symptoms and what tests she has had to undergo, we have not received the results of all her tests yet. Their remarks had my daughter in tears and her self-confidence dropped to zero.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your experience with your daughter at Darlington Memorial Hospital and in particular the Audiologist you saw.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Head of Audiology.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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