"no confidence"

About: County Hospital (Stafford)

This was my first visit to this hospital and was sent from university hospital for a MRI. The difference in the two hospitals is unbelievable. I did not feel the the staff at county hospital were competent of answering my concerns and I was not given any information as to what to expect when going through the scanner. Therefore I was not sure what was supposed to be 'normal' or not!. The fact that I was told by university hospital that I would need an eye X-ray first because of my job and then to be told different when I got to county did not put my mind at ease at all. In my opinion the staff should be there to be able to do their job but also to ensure the patient feels that they are in safe hands and know that they are getting the best care. My suggestion would be to ensure that the whole process is talked through with the patient so that their concerns are answered and not to be left in the dark wondering what is about to happen. Thankyou

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Response from University Hospitals of North Midlands

Dear "Anonymous"

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes