"disgusted at the attitude of the audiologist"

About: Darlington Memorial Hospital

I think that the staff who carry out the audiology tests need to be more respectful to the patients, particularly when they are under 18. these people are tasked with carrying out a particular test or set of tests and have no right to comment on the results before the consultant who requested the tests has seen them. the comments these people make to the patients can have a detrimental affect, undermining whatever self esteem the patients have.

having attended an appointment today with my daughter I was disgusted with the audiologist suggesting my daughter is faking her symptoms, I can assure her my daughters symptoms are a fact of her life and we have tried everything we know to relieve them. The staff need to be more circumspect with their comments.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your visit to Darlington Memorial Hospital with your daughter and in particular the Audiology department.

I am very sorry to hear that you were unhappy with your experience and the care she recevied on this occasion and we will make sure your feedback is passed to the Head of Audiology.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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