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Please tell 999 your minor injuries hours

Story from nhs.uk

"Please tell 999 your minor injuries hours"

About: Gosport War Memorial Hospital

I am seriously concerned about the response of 999.

Last evening my wife injured her head which resulted in a lot of blood and pain.

I had difficulty coping and was concerned in case I made matters worse.

My wife is 85 years old and in reasonably good health.

I rang 999 and spoke to a very pleasant person who asked a myriad of questions, obviously from a check list.

I requested a paramedic to help and decide the best action.

I was told to go to QA (a daunting journey) but pointed out I am 85 and somewhat disabled and thought a paramedic would be more suitable.

I asked if Gosport Minor Injuries was open and was told no, go to QA (a daunting journey) but pointed out I am also 85 and somewhat disabled.

I am concerned that the time spent on the check list – 9 minutes 45 seconds – could have had a more detrimental outcome in a more serious case.

After an uncomfortable night we have managed to clean the wound which is more of a hole than a split and pain killers are effective.

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Responses

Response from Gosport War Memorial Hospital 8 years ago
Gosport War Memorial Hospital

Submitted on 26/10/2015 at 11:01
Published on nhs.uk on 27/10/2015 at 01:31

Thank you for taking the time to post your valuable and we are very sorry to learn about you and your wife's experience.

The minor injuries unit at Gosport War Memorial Hospital is managed by Portsmouth Hospitals NHS Trust and I have made them aware of your feedback, they said the South Central Ambulance Service is aware of the opening times of the minor injuries but would check again.

There is only one opportunity to respond to feedback on NHS Choices therefore your feedback has also been forwarded to the South Central Ambulance Service as your comments relate to the 999 service and they can be contacted at:

South Central Ambulance Service North Wing, Southern House,

Sparrowgrove, Otterbourne,

Hampshire, SO21 2RU

Telephone: 01962 898000

We hope that your wife is making a good recovery following her injury.

Kind regards

Jane Tibble Customer Experience (Southern Health NHS Foundation Trust)

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