"Thumbs up to ward 18 again"

About: Bishop Auckland Hospital

I have recently undergone two hip replacements at BAGH, March 3rd 2015 and October 13 th 2015. I would like to thank the consultant and their Surgical team, Nursing/ Health Care staff, Domestic staff, Physiotherapists, indeed everyone who helped me towards the fantastic recovery I have made. My treatment from entering the ward, pre op and post op until discharge on both occasions was faultless. You guys are fantastic...everything was explained to me at every stage making the journey so much easier. I was nervous immediately before surgery each time but the anaesthetist had a great sense of humour and put me at ease. I applaud you all for your expertise, whatever your role in the process. Your dedication, hard work and people skills are second to none.

Many, Many Thanks

Norma Appleby

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Response from Bishop Auckland Hospital

Dear Norma

Thank you for providing feedback on your admissions to Ward 18 at Bishop Auckland Hospital.

I am very pleased to hear that you had positive experiences and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Ward Sister to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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